Knowledge & insights
E-commerce
Practical insights into online stores, order processes and digital customer service.
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Testing mobile navigation with real visitor tasks
Assess a mobile menu using concrete tasks and real content. Check findability, going back and access to contact.
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Choosing a business starter kit together
Build business starter kits with the user, expert and purchaser. Show basic items and situation-dependent choices in the shared selection.
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Theme app block or custom Shopify theme code?
Choose between a Shopify app block and custom theme code based on product behaviour, management and reuse. Also test the effects of a theme change.
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An orderly closing check for payment equipment
At the end of the day, payment equipment deserves a brief handover to the next shift. The store needs to know which workstations are available, which equipment needs attention and what has changed.
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Virtual and downloadable are two different choices
Understand the difference between delivery without shipping and access to a file. Check product settings with a complete test order.
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A kit configurator for different experience levels
Design kit choices for beginners and experienced buyers. Combine recognisable product names with explanations and test both groups on the same complete set.
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Publishing a case study without hard outcome figures
Describe a demonstrable approach and decisions when outcome measurements are missing. Keep facts, context and expectations clearly distinct.
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One delivery choice for stock from several warehouses
An online store can hold stock at several locations while showing the customer one delivery day. That simple customer choice requires a clear internal agreement about where the order is assembled and when it is ready.
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Defining a Medusa module around one business concept
Define a Medusa module around one business concept. Record data, decisions and relationships, and test whether an employee can carry out the complete task.
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Letting a project buyer review each room
Use Share Cart to discuss project purchasing room by room. Define the scope of each selection and keep shared components and project totals separately clear.
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Checking price displays across your WooCommerce online store
Vergelijk prijsinformatie op productpagina, winkelwagen en afrekening. Onderzoek verschillen vanuit instellingen en klantcontext met concrete scenario’s.
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Managing a busy terminal when the counter is crowded
When several customers want to pay at once and only one terminal is available, a queue forms in the workflow. Employees need to know which order is next and whether the device is still handling an earlier attempt.