Knowledge & insights
E-commerce
Practical insights into online stores, order processes and digital customer service.
-
Building a reusable Shopify campaign page
Bouw Shopify-campagnepagina’s die een tweede campagne aankunnen. Scheid tijdelijke inhoud van structuur en bepaal wat er na afloop met de pagina gebeurt.
-
Testing postcode boundaries before opening a delivery area
Opening a new delivery area seems like a simple postcode policy change. In practice, the hardest cases often lie near the boundary: similar postcodes, new addresses or an area served only on certain days.
-
Performing traceable bulk edits in WooCommerce
Prepare bulk edits with an exact selection and expected outcome. Check changes before modifying a large part of the catalogue.
-
Making an unfinished cash payment step recoverable
Show staff exactly what is confirmed, what remains open and which recovery action is allowed.
-
Introducing Share Cart into a fifteen-minute consultation
Introduce Share Cart as a natural close to a short consultation. Practise needs, product selection, a joint check and a clear next step at home.
-
Navigating a website using only the keyboard
Controleer menu’s, links en formulieren zonder muis. Leg vast waar focus verdwijnt, bediening vastloopt of de volgorde niet bij de pagina past.
-
Including refunds in the scope of a terminal pilot
A terminal pilot can begin with full payments at one counter. Yet a customer may soon ask for a refund.
-
Adapting Medusa Admin to daily work
Pas Medusa Admin aan vanuit de dagelijkse werktaak. Kies gerichte widgets of eigen pagina’s en maak informatie, handelingen en verantwoordelijkheden helder.
-
Offering extra components without creating doubt about the base kit
Offer extra kit components without undermining the base kit. Make additions situation-specific and check that customers deliberately include or omit them.
-
Testing a WooCommerce product import on a sample set first
Test a product import with representative items before importing the full catalogue. Check mappings, variations and what an update overwrites.
-
Modelling card and cash on one WooCommerce order
A split counter payment needs separate amounts, statuses and evidence within one order process.
-
The same delivery agreement in Dutch and English checkout
A Dutch and an English checkout can show the same date yet suggest different delivery agreements. “Delivery date”, for example, sounds different from wording that explicitly asks for a preference.