One clear work queue
See enquiries, exceptions and next actions in a shared, prioritised queue.
yindleDESK
Service and order enquiries with up-to-date context
Orders and exceptions with the right context in one place.
Your customer asks where their order is. Your staff member first has to gather the order details, schedule and agreements. Yindle Desk puts that information alongside the enquiry, making clear who takes action and what the customer will hear back. ForaVida uses Desk in its daily operations.
We discuss one recurring enquiry, the information needed and the desired next action.
What do you get?
Desk configured for your service process.
- Choose this if
- Your staff repeatedly need to gather the same information to answer an order enquiry.
- Example
- A delivery enquiry alongside the order, available schedule and responsible staff member.
- What you get
- A configured Desk workspace for the agreed tasks and data sources. The proposal sets out features, implementation, usage costs and ongoing management.
- Cost and delivery time
- Price and delivery time depend on the systems, features and setup. You receive a proposal in advance with a defined first delivery, price and schedule. Build or setup costs, any usage fees, maintenance and support are listed separately.
How Desk works
See what needs doing without searching through systems.
Yindle Desk puts the enquiry or discrepancy alongside the necessary data from your online store, back office and planning. Your team works from the customer’s situation, rather than a technical notification.
SignalCustomer enquiry or process exception
Yindle DeskBring together, interpret and assign
HandlingNext action and update
Context from your existing systems
The workspace shows the data a staff member needs. Yindle Connect can validate and bring together that context from several systems.
What Desk gives your team
Help customers faster while keeping operations in view.
Desk brings the customer enquiry, available order data and next action together. Your team keeps track of the work that needs attention.
Order context immediately available
No need to open four systems first to understand which customer, order and status a signal relates to.
Owner and next step
Record who takes action, what needs to happen and when the customer will receive an update.
Understandable exceptions
Turn technical error details into a task that service and operations teams can act on directly.
Less switching
Bring the relevant data together without making staff switch continually between systems.
Accurate answers
Give customers an answer that matches the current status and the promised next step.
Start with a clear focus
Start with one recurring service enquiry.
Choose the enquiry
Start with something customers often contact you about, or exceptions that take a lot of investigation.
Define the context and action
Specify the data needed, who takes action and what a useful response looks like.
Measure and expand with purpose
Track handling time, handovers and repeat contact, then add the next workflow.
Frequently asked questions
About service with up-to-date context.
How do we start using Desk?
Desk is already live at ForaVida. For your organisation, we discuss the service process, required data sources and setup. We set out the features, implementation, usage costs and support in a proposal.
Does Desk replace our existing ticketing system?
Not automatically. Desk can be a focused workspace alongside your existing service tools, or take over a specific workflow where order and process context matters more than generic ticket management.
How do Connect and Desk relate to each other?
Connect integrates systems. Desk gives staff the workspace to handle enquiries and exceptions using that data. At ForaVida, the two work together. For each request, we determine the components and setup needed and agree costs in advance.
Which enquiries are a good fit for Desk?
Examples include delivery discrepancies, returns, missing data, order changes and other enquiries that currently require staff to consult several systems and colleagues first.
How do we avoid adding another disconnected system?
We start with your existing sources and working arrangements. During design, we determine the data needed and whether handling can stay in an existing application. Desk is only useful if the additional workspace makes the work simpler.
Which recurring order enquiry takes your team the most time to investigate?
We look at the recurring enquiry, the information your staff are missing and who makes decisions. Then we discuss how Desk fits your service process.