Knowledge & insights
E-commerce
Practical insights into online stores, order processes and digital customer service.
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Preparing Mollie POS terminal payments from WooCommerce
An implementation guide for payments at a physical Mollie terminal, covering order authorization, showroom access and pre-launch checks.
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When a WooCommerce plugin bundle fits your complete customer journey
A decision framework for Checkout, Share Cart and Kit Configurator together: choose by customer moment, test boundaries and explain the bundle clearly.
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How to introduce a guided WooCommerce checkout without losing your store rules
A practical approach to a calmer classic checkout while WooCommerce remains the source of truth for prices, stock, shipping, tax and orders.
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Preparing a shared product selection for an appointment
Let customers prepare for an appointment with a concrete product selection. Use preferences to start the conversation and make the next step clear after the advice.
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Who actually signs off website copy?
Organise factual review and final editing with a clear decision-maker. Stop website copy circulating endlessly between departments.
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Check that the correct order is open before card payment
A terminal can process an amount correctly while the employee has opened the wrong online store order. A good counter flow therefore begins with a recognisable order check before requesting payment.
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What belongs in a Medusa storefront brief?
Make a Medusa storefront brief specific with customer tasks, information sources and content management. Define which complete ordering journey must be demonstrated at handover.
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Named shopping carts for business repeat orders
Turn saved shopping carts into useful working lists for teams, branches and recurring projects.
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Writing selection guidance for customers without specialist knowledge
Write kit selection guidance for customers without specialist knowledge. Explain product features in terms of use, retain recognisable names and check that the explanations are understood.
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Checking a variation matrix before products go live
Check which combinations actually exist and can be ordered. Make prices, stock, images and invalid choices clear for administrators.
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Including business receiving hours in delivery choices
A business delivery location may be open on Tuesday but only accept goods between nine and eleven. A calendar showing only a date provides insufficient context.
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Inventory your pages before redesigning
Breng bestaande pagina’s, eigenaren en kwaliteit in kaart voor een herontwerp. Een inhoudsinventaris maakt behouden, herschrijven en samenvoegen concreet.