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Baken BouwPortal

Example environment · Construction project & customer communication

One construction project. One clear portal for every buyer or resident.

Updates, documents, choices, actions and deadlines follow in quick succession during a construction project. The Baken Bouw example environment shows how Yindle Portal can bring everything together by project and home in one recognisable customer portal.

Explore Yindle Portal Discuss a construction project

This page is a developed use case based on the configured Baken Bouw example environment. No unconfirmed customer results are claimed.

ExpertiseHousebuilding ExpertiseNon-residential construction ExpertiseRenovation & conversion This use caseThe customer journey around a project and home

The customer journey behind the construction project

A customer should not have to know who is responsible internally.

Buyers and residents want one reliable answer. When information is scattered across inboxes, documents and contacts, even a small question becomes unnecessarily complicated.

01What is the current project status?

02Which choice do I still need to make, and by when?

03Which document relates to my home?

04Where do I ask a question, and what happens next?

Without Portal → With Portal

Not another channel, but the regular point of access for the entire process.

Yindle does not replace the project team. The portal brings updates, actions and questions together with the relevant project or home file and keeps them easy for the customer to find.

Without a central portal

Customers have to reconstruct the process themselves.

  • Updates scattered across emails
  • Documents as separate attachments or links
  • Choices without a single overview
  • Questions sent to different contacts
  • Uncertainty about the current version
yindlePORTAL

Each customer sees one personal journey.

  • Project updates in chronological order
  • Documents linked to the project and property file
  • Open actions and deadlines in view
  • Messages in the right context
  • The team checks the customer view in advance

The journey in six stages

From the first invitation to handover and aftercare.

The property file remains the central point at every project stage. New information is added without making the customer search again.

  1. 01
    START

    Set up the portal, project and properties

    Choose the Yindle subdomain, apply your logo and accent colour, and create the project structure.

  2. 02
    ACCESS

    Check the customer view and invite the right customers

    The buyer or resident only sees information relevant to their own journey.

  3. 03
    PROGRESS

    Publish updates centrally

    One update is published for the right project group and remains easy to find later.

  4. 04
    ACTION

    Guide choices and deadlines

    The customer sees what is still outstanding and when a response is needed.

  5. 05
    FILE

    Keep documents with the property

    Drawings, confirmations and manuals have a recognisable place.

  6. 06
    AFTERCARE

    Continue through handover and support

    Handover documents, manuals and support messages remain available in the same file.

Three practical uses

The same portal foundation suits different construction projects.

01 / New build

Buyer support for each property

From the first construction update to property choices, deadlines, drawings and handover documents: each buyer follows their own journey.

Project → property → buyer
02 / Renovation

Resident communication during the work

Schedules, practical arrangements, changes and next steps are shared with the relevant group of residents.

Schedule → arrangement → update
03 / Handover

Handover and aftercare from the same file

Handover documents, manuals and support messages remain available within the same project and property context.

Handover → question → follow-up

One source, three perspectives

Everyone sees exactly what they need to move forward.

Information is organised centrally, while the experience stays personal for the customer, project team and project lead.

BUYER OR RESIDENTMy status, documents and next action.
PROJECT TEAMManage projects, properties, users, documents and communication centrally.
PROJECT LEADSee which choices, deadlines or invitations need attention.
Clear scope

This example is based on the visible features of Yindle Portal and the configured Baken Bouw example environment. Before publishing it as a verified customer case study, we still need to confirm which branch, projects and users are live, and which images or results Baken Bouw wishes to share publicly.

View Baken Bouw →

Let customers find and manage their own file, with your branding.

Try the core features for 14 days with one project. Set up documents, actions, updates and access. AI and video are available in Professional.

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