yindleDESK
Customer enquiry, order and next step together.
At ForaVida, the team uses Desk for customer enquiries and order handling.
Explore Yindle DeskyindleCONNECT
E-commerce integrations between your systems
Connect your store and business systems.
Yindle Connect connects your store with ERP, CRM, PIM, inventory, payments, fulfilment and planning. We configure data exchange, business rules and error handling for the systems you use.
We discuss your systems, the data needed and the exceptions. You then know what is possible and what setup is required.
Connect example with fictional data
What do you get?
A configured integration with clear terms.
- Choose this if
- Your existing systems need to use the same orders, customer data or stock levels.
- Example
- A paid order is validated and sent to the back office and fulfilment; status and inventory return to the store. Available interfaces determine what is possible.
- What you get
- An implementation for the agreed systems and data. The proposal describes setup, any usage costs, maintenance and support separately. You do not need a new webshop alongside it.
- Cost and delivery time
- Price and delivery time depend on the systems, features and setup. You receive a proposal in advance with a defined first delivery, price and schedule. Build or setup costs, any usage fees, maintenance and support are listed separately.
WooCommerce → AFAS → operations
How an order moves from your online store to your back office.
This is how an order flow works with Connect and Desk. We agree which data is checked, where it goes and who handles any discrepancies.
- 01WooCommerce
Order and payment received
Connect receives customer details, addresses, order lines, payment status and the selected delivery time.
- 02Connect
Item and address details checked
Required data and item codes are checked and prepared for the receiving system.
- 03AFAS
Customer and sales order processed
Customer and order data goes to AFAS according to the agreed rules.
- 04Online store & operations
Agreed stock and status updates returned
We determine which information flows back from AFAS to your online store or planning, and when.
- 05Desk
An exception gets an owner
Desk brings a rejected order or delivery enquiry, with the relevant information, to the staff member handling it.
yindleCONNECT
Automates the standard process
Receive, check, translate and process. You can trace what happened to each order.
yindleDESK
Helps staff handle exceptions
The Desk workspace brings a customer enquiry, order information and a next action together.
How it can work together
From an event to the right next step.
An example of custom software, integrations and AI in one workflow. We configure the steps and approvals for your process.
StartYour systems
Store · CRM · documents
YindleCustom software & Connect
Business rules · integrations · AI
OutcomeYour team & your customer
Action · approval · status
Receive. An order, request or document starts the workflow.
Validate. The software checks the data and applies your business rules.
Connect. Connect sends the data to the agreed systems and tracks processing.
AI & review. AI can organise information or suggest a response. Your team reviews it where needed.
Follow up. The status, next step and any exception remain visible.
Illustrative workflow; no live customer data.
What does the integration deliver?
Less re-entering. More visibility of every order.
We first choose the recurring work you want to improve, then configure the data exchange around it.
No need to enter an order again
Let customer, item and delivery data flow to the business and planning systems that need it.
No need to track stock in several places
We determine which system manages stock and which sales channels need updates from it.
Find out why something gets stuck
A failed transfer remains visible, with the data needed to investigate the cause.
Start with one order
Get one flow working first. Then expand.
At ForaVida, the connection between WooCommerce, AFAS and planning has been implemented. It provides a concrete starting point for discussing your systems.
Choose the work you want to improve
For example: passing paid online orders to your business systems without re-entering them.
Test a normal order and an exception
What happens with a complete address? And what if an item is not yet known in the business system?
Agree ongoing management and expansion
Define who investigates a problem and how additional channels, stock or returns can be connected later.
Frequently asked questions
About your integration, setup and support.
What am I buying: software, setup or support?
You request a configured integration for the agreed systems and data. Our proposal sets out implementation, any usage costs, and maintenance and support. Desk provides a workspace for questions and exceptions; we agree whether it is part of your setup. We discuss a website, webshop or custom application separately.
Do we need to replace our online store, ERP or other systems?
Usually not. We investigate how your existing systems can supply and receive data. At ForaVida, WooCommerce, AFAS and route planning each retain their own role.
How do Connect and Desk work together?
Connect handles the integration between systems. Desk brings customer enquiries, order information and next actions together for staff. Both are live at ForaVida. Desk is not required for every Connect integration; we agree which components suit your process.
What happens if an order cannot be processed?
The failed processing remains traceable, so the cause can be investigated and resolved. We define who does this, how retries work and how you receive updates during setup. For help, contact info@yindle.com and include the system, order number and a description of the problem.
Which systems can you integrate with?
The implemented ForaVida foundation connects WooCommerce, AFAS and route planning. For Shopify, marketplaces, payment providers and other systems, we investigate the available data exchange, access and limitations before committing to an integration.
Who manages the solution after launch?
Yindle can provide monitoring, maintenance and further development. We can also deliver the solution ready for handover, with code, configuration, documentation and management arrangements.
Could your online store and business systems work better together?
We discuss your online store, back office and the data that needs to move between them. You gain clarity on feasibility, the setup required and a suitable first step.