A frozen browser at the counter interrupts the employee's working screen, but does not itself reveal what happened to the terminal payment. After restarting, the existing order and attempt must be found before another action follows. For a Yindle Mollie Terminal pilot, deliberately design this recovery route. Employees need to know which reference to use, where the current outcome is checked and who takes over an unclear case.
Make the order recognisable again
In a fictional showroom, the browser closes unexpectedly after the payment request starts. The customer is still at the terminal and asks whether they should start again. The employee first opens the agreed order environment and finds the order. Use a recognisable order reference and a content check to avoid opening a similar order by mistake. The new browser view should display the existing context; employees should not have to reconstruct it from memory.
Record in the pilot how an ongoing payment attempt is found against the order. The existing Yindle terminal component provides a basis for order-linked provider requests and retrieving payment information again. This does not establish a fully tested recovery path after every browser interruption as a general product characteristic. Test your counter flow with the devices, roles and screens in use. Include the necessary identifying details in the working instructions.
Assess the existing attempt using current information
Once the attempt has been found, check its technical outcome using verified provider information. The amount and currency must match the relevant order before it is processed as paid. An empty or reloaded screen does not prove that the previous attempt never happened. Have the employee follow the agreed assessment and assign unclear outcomes an owner. Clicking pay again cannot replace missing information about the existing attempt.
Meanwhile, keep the customer informed about the practical step: the employee is finding the existing payment and checking the outcome. Do not say that payment definitely failed because the browser stopped. If the customer must wait or receive a call later, provide a specific contact person. The service agreement and technical investigation should stay connected so customers do not receive an isolated ticket number without anyone knowing the associated order.
Test restarting at different stages
Use fictional orders and an agreed test setup. Interrupt the browser before the request, during an ongoing attempt and after an outcome becomes available. Then have an employee find the order and choose the correct next step. The recovery route must distinguish these situations without the test leader revealing what happened behind the scenes. Record which information employees lack and whether a colleague can take over the open case.
Include the findings in pilot acceptance and repeat the relevant test after significant changes to the counter interface. For a clear work queue with order context, explore Yindle Desk as an option. A specific recovery or administration screen fits within custom software. The result is that a browser crash does not force employees to guess again: they find the same order and attempt, then base the next step on the checked outcome.