Discuss your integration

Process automation for e-commerce

Less manual work after every online order.

Bring order processing, business administration, operations and support into one clear process. Automation handles the agreed routine; your team can see what needs attention.

Discuss your process See how it works

Which manual step do you want to resolve?

Start with one recognisable bottleneck. The solution should make both everyday work and exceptions clearer.

01

Re-entering orders

Data from the online store is copied into business administration or planning. System integrations can handle that transfer with data validation.

02

Searching for the current status

A team member has to open several screens to answer a customer. Define which source supplies a status and how that information reaches the team.

Connect processes. Desk helps your team act.

Yindle Connect receives and checks data, processes it between systems and makes errors traceable. Yindle Desk is the workspace for orders, customer enquiries and exceptions that need human judgement.

We determine which steps may run automatically and when a team member must decide. This also includes updates to the customer: a technical status is not always an understandable answer.

Does a customer need to supply information, view documents or submit choices? Then Yindle Portal can add a customer environment of your own.

How we keep the first step manageable.

  1. Choose a recurring process. Describe the starting point, the systems involved and the desired outcome.
  2. Identify exceptions. Which data is sometimes missing, and when is a decision needed?
  3. Allocate responsibility. Agree which system is the source, who receives notifications and who carries out recovery.
  4. Test recognisable situations. Check routine processing, outages and changes before putting the process into use.
  5. Manage and improve. Use specific exceptions to choose the next improvement.

How this works at ForaVida

For ForaVida, we implemented an integration connecting WooCommerce, AFAS and route planning. Order data is checked, mapped and processed for each destination. A failed transfer remains traceable for investigation and reprocessing.

The ForaVida case study: WooCommerce, AFAS and route planning shows how Connect handles data exchange and how ForaVida uses Desk in production for customer enquiries and exceptions.

Frequently asked questions

Do we need to automate the whole process at once?

That is not necessary to identify a first step. We look for a defined process with a clear beginning, end and set of exceptions. It can be extended later.

When is custom software needed?

When your rules, data or actions do not fit within the capabilities of standard software. Also explore custom software for e-commerce.

How do I know what automation delivers?

Define in advance which manual work or exception you want to reduce. Use your current way of working as the starting point and agree how you will assess the result after launch.

Which step takes up your team's time every day?

Tell us how your team handles that step today. We will consider which improvement fits.

Discuss your process