{"id":327,"date":"2026-09-19T14:00:00","date_gmt":"2026-09-19T12:00:00","guid":{"rendered":"https:\/\/yindle.com\/?p=327"},"modified":"2026-09-21T22:01:47","modified_gmt":"2026-09-21T20:01:47","slug":"voor-pinnen-juiste-order-controleren","status":"publish","type":"post","link":"https:\/\/yindle.com\/en\/check-the-order-before-terminal-payment\/","title":{"rendered":"Check that the correct order is open before card payment"},"content":{"rendered":"

A terminal can process an amount correctly while the employee has opened the wrong online store order. A good counter flow therefore begins with a recognisable order check before requesting payment. The customer and employee must mean the same order. For a Yindle Mollie Terminal pilot, this is a specific design and training question: which information makes the order recognisable without overloading the counter with data that is unnecessary for this decision?<\/p>\n

Use more than a familiar amount<\/h2>\n

In a fictional showroom, two orders for similar desks are ready. Both have the same total. An employee searches for a name that occurs several times and opens the top line. The amount looks right, but the selected version differs. Create a brief check that combines the order reference with a recognisable detail from the contents. The store decides which data is needed. A matching amount alone does not prove that the correct order is open for the customer.<\/p>\n

Show the most important information close to the payment action. Employees should not have to remember which order they just checked while switching between tabs. A clear order reference, readable summary and relevant collection context can help. Choose the content around the actual counter task. The existing Yindle terminal component provides a basis for order-linked payment; the best identification and controls for a particular store must be configured in its own pilot.<\/p>\n

Make the check a conversation of a few sentences<\/h2>\n

An employee can briefly confirm the order with the customer before starting the request. Use specific product characteristics that fit the range. Do not ask customers to state unnecessary personal details aloud at a busy counter. The check must provide enough information and fit the store\u2019s procedure. Let staff practise explaining a discrepancy without making the customer think payment has already started. Payment follows only once the intended order is established.<\/p>\n

Include an already-paid order as a separate case. Goods still awaiting collection do not necessarily have an outstanding balance. A good screen helps the employee assess the payment context before selecting a terminal<\/a>. The status must be based on the correct, verified information<\/a>. A collection list alone is not sufficient grounds for starting another payment. Training must make that boundary clear.<\/p>\n

Test with confusingly similar fictional orders<\/h2>\n

Create three test orders with the same amount, similar product names and different versions. Ask a colleague to play the customer while an employee finds the correct order. Observe which information actually determines the choice. If staff guess based on list order or a shortened name, improve the display. Then test an interruption: another customer asks a question in between. On returning, can the employee see which order is still active?<\/p>\n

Keep the test as part of acceptance for the counter flow and repeat it after significant screen changes. For an understandable ordering and collection experience, you can discuss online store development<\/a> and discuss the specific scope of terminal payments through scoped with Yindle<\/a>. The result is a brief check before card payment that establishes whether the customer, employee and screen refer to the same order, with a clear next step when the details do not match.<\/p>\n

For the order-bound payment start and terminal checks that belong before tapping, see Yindle Terminal Payments<\/a>. The recognition points for your counter still need to be defined in the pilot.<\/p>","protected":false},"excerpt":{"rendered":"

A terminal can process an amount correctly while the employee has opened the wrong online store order. A good counter flow therefore begins with a recognisable order check before requesting payment.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-327","post","type-post","status-publish","format-standard","hentry","category-e-commerce"],"yoast_head":"\nV\u00f3\u00f3r het pinnen controleren of de juiste order openstaat<\/title>\n<meta name=\"description\" content=\"Controleer v\u00f3\u00f3r het pinnen welke order werkelijk bij de klant hoort. 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